Quality Support Officer with US client
- Macrohire
- 4 - 6 years
- Noida, Gurugram
- 4 years ago
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Job Description
Understanding customer needs and requirements to develop effective quality control processes. Devising and reviewing project management related products. He/she will report to the QA manager and will be the part of the EMEA PMO department within Service Design & Delivery.
Job Location - gurgaon
time : 1:00pm to 10:00pm
Roles and Responsibilities
- Understand customer needs and requirements to develop effective quality control processes
- Review specifications for Projects or processes
- Apply requirements for raw material or intermediate Projects for suppliers and monitor their compliance
- Ensure adherence to health and safety guidelines as well as legal obligations
- Support inspectors, technicians and other staff and provide guidance and feedback
- Support all Projects development procedures to identify deviations from quality standards
- Inspect final output and compare properties to requirements
- Approve the right Projects or reject defectives
- Keep accurate documentation and perform statistical analysis
- Solicit feedback from customers to assess whether their requirements are met
- Submit detailed reports to appropriate executives.
- Be on the lookout for opportunities for improvement and develop new efficient procedures
- Carry out assurance and exception checks at key stages of the products in order to ensure the correct information is reflected on the system at any point in time, and ensure any errors are corrected promptly
- Carry out assurance and exception checks on expected documentation per project
- Track, compile, and report operational and financial information relating to service delivery including the reporting of performance indicators, deviations, and technical data
- Carry out assurance and exception checks on KPI deviations per project
- Maintain, support and carry out assurance and exception checks on the correct use of project templates and CSAT process.
- Provide support and training on the functionality if PMIS Clarizen
Desired Candidate Profile
- 4-6 years of related experience
- Ability to plan, organise and prioritise workload, including coordinating with others
- Good numeracy skills and ability to manipulate financial data
- Strong attention to detail and able to deliver a high quality of work with minimal errors
- Experience of working within a high performing team within a fast-paced, target driven environment
- Excellent organisational skills, prioritising and working to tight deadlines
Previous experience working with PMIS tools (preferably Clarizen) and/or ITSM tools
Interested candidate can share their updated resume at jy**i@ma******e.in
Job Classification
Industry: Investment Banking / Venture Capital / Private EquityFunctional Area: Quality Assurance,
Role Category: Quality Assurance - Other
Role: Quality Assurance - Other
Employement Type: Full time
Education
Under Graduation: Any GraduatePost Graduation: Any Postgraduate
Doctorate: Any Doctorate
Contact Details:
Company: Macrohire LLPLocation(s): Noida, Gurugram
Keyskills: QA PMO Project Management Documentation Service Design Quality Assurance QA Management PMIS tool Quality Control
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