Front Office Associate - Visakhapatnam/Vizag @ Marriott

Job Description

POSITION SUMMARY

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests.

Secure payment; activate/reissue room keys.

Ensure rates match market codes, document exceptions.

Verify/adjust billing for guests.

Communicate to appropriate staff when guests are waiting for an available room.

Advise guest of messages.

Clear departures in computer system.

Coordinate with Housekeeping to track room status and guest concerns.

File guest paperwork or documentation. O

perate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information.

Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests satisfaction.

Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift.

Cash-guests checks, process all payment types, vouchers, paid-outs, charges, and provide change.

Notify Loss Prevention/Security of any reports of theft.

Job Classification

Industry: Travel & Tourism
Functional Area: Food, Beverage & Hospitality,
Role Category: Front Office & Guest Services
Role: Front Office & Guest Services
Employement Type: Full time

Education

Under Graduation: Any Graduate
Post Graduation: Any Postgraduate
Doctorate: Doctorate Not Required, Any Doctorate

Contact Details:

Company: Marriott International
Location(s): Visakhapatnam

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   Housekeeping Supervisor Station Loss prevention Front Office Associate Manager Quality Assurance Billing Weaving Management Room