Assistant Manager - Communication Trainer
- Genpact India
- 2 to 4 Yrs
- Hyderabad
- 4 years ago
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Job Description
*With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it.
Transformation happens here. Come, be a part of our exciting journey
Are you the one we are looking for
Inviting applications for the role of AM, Universal CoachAs a Universal Coach, you will be helping associates become better with language and soft skills in Business context and Train any new hires on Communication skills to be able to perform their jobs better
Responsibilities
- Training New hires on Communication skills (along with the process trainer, using business context and examples)
- Auditing calls & Emails and sharing feedback to improve customer experience
- Conduct formal Sessions to help front line agents become better with language and soft skills
- Understanding the training needs for your accounts and coming up with appropriate action plans
- Attending reviews to share weekly results and achievements
- Good understanding of the process and processing steps, to be able to coach and trainer employees using examples from the business
- Proven Presentation Skills. Well versed with PPT and MS Office in general
- Proven Strong communication skills & Soft Skills
- Must have the ability to work with a team
- Willingness to work as a trainer/training coordinator
- Flexible and Open to work in shifts
- Should be able to handle pressure situations and willing to learn
- Enthusiastic with Positive energy in driving the goals
- Great confidence and a strong go-getter
- Some who can do effectively role modelling for the team in terms of personality development
- Strong learning acumen
- Willing to learn and motivate others to learn
- Someone who can make learning fun for employees
- Able to work in a 24 x 7 work environment
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter , Facebook , LinkedIn , and YouTube .
,Employement Category:
Employement Type: Full timeIndustry: IT - SoftwareRole Category: Sales / BDFunctional Area: Not ApplicableRole/Responsibilies: Assistant Manager - Communication TrainerContact Details:
Company: Genpact IndiaLocation(s): Hyderabad
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Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...
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