Asst Manager- Sales & commercial
- Genpact India
- 3 to 5 Yrs
- Noida, Gurugram
- 4 years ago
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Job Description
With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Inviting applications for the role of AM, Sales & CommercialWe are looking for someone with deep understanding and ability to perform day-to-day operations while maintaining SLA. Solving queries related to cash application and coordinating with customer
Responsibilities- Able to work with Collection team, understand all aspects of Cash allocation including deep validated experience and report out to business
- Responsible for preparation of KPI/SLA data and reporting of KPI / SLA
- Act as subject matter expert and resolve / support team in achieving the business objectives.
- Own customer / third party relationship and governance to drive surprise free operation and revenue maximization.
- Resolve process issues by co-ordination internally (with stake holders) and externally with relevant parties.
- Perform following activities as part of individual contributor role;
- Building a relation with clients and sales representatives and becoming a point-of-contact for Customer / Sales inquiries
- Coordinate (phone / emails) with Service technicians, Logistics teams, and Sales to ensure the right delivery, installation, and confirmation to customers for the orders placed
- Gather details from customers and sometimes service technicians for proper invoicing (including CN / DN notes) and ensure to have complete the billing / invoicing on-time as per the contractual agreements
- Ensure resolution to customer requests for any queries on Contracts / order status and billing/invoicing corrections
- Follow-up on pending items with Logistics / Supply chain team for order delivery status
- Periodical and ad-hoc Report preparation for internal (sales, Business Controllers, etc.) and external (Customers)
- Archival of the right set of documents for audit and compliance purposes
- Gathering information from logistics partners and informing customers regarding availability and deliveries
- Offering resolutions for internal updating requests: credit/ debit notes, reimbursements, rebates, etc.
- Checking and solving potential issues between client purchase orders (PO) and system information;
- Communicating with the warehouse and forwarders and efficiently manage the delivery process to ensure return of goods to the final recipient
- Preparing the relevant documents for the orders - Export documents (LoC, etc.), Pro forma invoices, customs documents, etc. and coordinate with internal teams for smooth order delivery
- Proper categorization of customer issues in the system and corresponding responses on ERP systems for various disputes arising from customers in terms of damaged goods, shipment delayed, etc.
Minimum qualifications
- Graduate in Commerce (B. Com)
- Meaningful Experience in Sales and Commerical
- Strong English language skills (verbal and written)
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
,Employement Category:
Employement Type: Full timeIndustry: IT - SoftwareRole Category: Sales / BDFunctional Area: Not ApplicableRole/Responsibilies: Asst Manager- Sales & commercialContact Details:
Company: Genpact IndiaLocation(s): Noida, Gurugram
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Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...
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