Semi Voice - Technical Support - (Freshers 0-1 Yrs Exp) @ ExterNetworks Inc

Job Description

Position: Semi Voice - Technical Support -Fresher 0-1 yrs Exp.
Company: ExterNetworks
Work days: Monday to Friday
Working time: Night Shift
Positions: Multiple.
Address: Madhapur, Hyderabad
Fresher or 1 years of relevant experience
Any Graduate
Must be willing to work in shift operations in a 24/7/365 rotational work environment
Good verbal and written English communication skills and attention to detail
Job Description:

• Provide first level contact and convey resolutions to customer issues
• Properly escalate unresolved queries to the next level of support
• Track, route and redirect problems to correct resources
• Update customer data and produce activity reports
• Walk customers through problem solving process
• Follow up with customers, provide feedback and see problems through to resolution
• Utilise excellent customer service skills and exceed customers expectations
• Ensure proper recording, documentation and closure
• Recommended procedure modifications or improvements
• Preserve and grow your knowledge of Help Desk and Service Desk procedures, products and services

Contact:
MK. Nawaz | ExterNetworks | Recruitment Manager
Phone: 040 45456566 mail : na**z@ex**********s .com
ExterNetworks |Plot No: 1-60/8, Survey No: 72 | Silicon Valley Road | Madhapur | Hyderabad 500081 | Telangana

Employement Category:

Employement Type: Freshers
Industry: IT
Functional Area: Customer Service
Role Category: Customer Service Executive (Voice)
Role/Responsibilies: Semi Voice - Technical Support - (Freshers 0-1 Yrs Exp)

Contact Details:

Company: ExterNetworks Inc
Location(s): Hyderabad

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