Assistant Manager - Salesforce Support
- Genpact India
- 2 to 4 Yrs
- Noida, Gurugram
- 4 years ago
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Job Description
*With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently and are ambitious enough to reinvent it. Come, transform with us.
Transformation Happens here, come be part of our exciting Journey
Are you looking for
Inviting applications for the role of Assistant Manager- Salesforce Support
Responsibilities- Salesforce Administrator with strong exposure to Service Management focusing on providing value to the customers.
- Well versed with ITSM tool and technologies to handle Incidents and Problems.
- Develop Strong customer interfacing skills - consulting/advisory, capability to understand the customer business paradigm and provide value added solutions
- Experience in communities
- Maintain multiple users, roles, security profiles and experience in creating workflow, process builder etc. and identify SFDC usage problems and craft technical / communication plans to business teams.
- Strong exposure in Reports, Dashboards.
- Data migration using data loader, import wizard and workbench.
- Participate in testing, prepare and deliver test reports to management and recommend a go/no go action based on test results.
- Configure SFDC workflows, Flow, validation rules, process builder, custom settings, user profiles, user permissions, sharing settings, user roles and record types.
- Configure page layouts, workflows, document templates, record types, & data fields.
- Ensure the best possible quality of the application
- Suggest industry wise standard operations procedures on performance and maintenance of the application.
- Align to latest releases of Salesforce and suggest improvements.
Minimum qualifications
Graduate in Technology (any stream)
Technical Skills
Admin - User, Profile, Relationships, Workflow, Permission set, Import wizard
Apex - Trigger, Test class, Collection, Exception handling, DML
Visual Force - Standard Controllers, Custom Controller, Extension, Action Function, Action Support
Programming Languages - Apex, Visual Force, JavaScript, HTML, Java, C, C++
Automation Tools - Process Builders, workflow Rules, flow
Preferred qualifications- Good problem-solving skills and ability to give optimal solutions
- Strong analytical, written, and verbal communication skills
- Functional knowledge of Salesforce Sales, Services & community modules
- Good communication
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
,Employement Category:
Employement Type: Full timeIndustry: IT - SoftwareRole Category: General / Other SoftwareFunctional Area: Not ApplicableRole/Responsibilies: Assistant Manager - Salesforce SupportContact Details:
Company: Genpact IndiaLocation(s): Noida, Gurugram
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Genpact India
Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...
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