Assistant Manager - Life Insurance Training
- Genpact India
- 2 to 4 Yrs
- Noida, Gurugram
- 4 years ago
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Job Description
*With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Inviting applications for the role of Assistant Manager - Life Insurance Training
Responsibilities:
Take ownership for New Hire Training & Knowledge Management
Timely & effective pre- process & process trainings
Ensure100% adherence to SOPs/Update trackers, update dissemination, error root cause analysis, training needs identification, planning and conducting refreshers, knowledge assessments
Adherence to Genpact training common minimum practices
Daily touch points with process trainers, SME to effectively drive knowledge management and people development practices
Maintain key records like working files, email for reference and audit purpose
Qualifications:
Any graduate except B. Tech and Technical Graduation & Law
Relevant experience in Customer Service backend operations experience in Life Insurance
Preferred-prior Transitions/ knowledge transfer experience/engagement to enable smooth knowledge capture/ transfer
Preferred skills:
Proven work experience preferred in Customer Service backend operations experience in Life Insurance
Excellent Interpersonal skills
Proactive communication & High analytical skills should be able to foresee issues and suggest solutions, with impactful data
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Employement Category:
Employement Type: Full timeIndustry: IT - SoftwareRole Category: IT Operations / EDP / MISFunctional Area: Not ApplicableRole/Responsibilies: Assistant Manager - Life Insurance TrainingContact Details:
Company: Genpact IndiaLocation(s): Noida, Gurugram
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Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...
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