rocess
BPO
Gender
Male/Female
No. of Positions
3
About Process
Ensure smooth and efficient day to day operations within the team
Drive performance effectiveness and customer experience
Coach assigned Advisors on observed areas of improvement
Conduct analysis and drive initiatives to improve efficiency
Manage all customer interactions as rostered within parameters
Boost employee morale and monitor absenteeism and attrition
Abide by company policies and core values
Adhere to rostered timing, scheduled shifts and activates
Ensure individuals and team meet the defined performance metrics
Follow all contact center policies, procedures, code of conduct and legislative requirements.
Title
Team Leader
Location
Mumbai - Vashi
Requirement
Good communication skills in English ( 8/10 )
1 year experience in TL
Candidate with sales, customer service or Telesales experience
Should be willing to work in captive inbound call center set up
Preferably from insurance/ call center background
Team management skills, Comfortable with rotational shift and week off's
Education
HSC, Graduate
Shift timings
Day Shift ( 7am - 10 pm ) ( 8 hrs Shift)
Transport Boundaries
Mumbai, Navi Mumbai, Thane
Transport Facility
NA
Salary Range
2.40 LPA - 3 LPA ( Based on the experience, skills and interview )
Weekly Off
Rotational Off's ( Any one day off )
Age
Upyo 40 years
USP
Day Shift, Team handling, Growth Opportunities
