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Wipro Hiring For Language Expertise

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 Wipro Hiring For Language Expertise

Job Description

Roles and Responsibilities :-


  • Provide Customer Support Services to Internet serves with disabilities using Internet related products and assistive technology offerings (Disability Support)
  • Issue management: -Resolve simpler technical issues for consumers, partners, clients or internal stakeholders by addressing issues assigned to them through the ticketing systems using process specifications following operating procedures
  • May be required to use judgement in defining solutions, adapt existing process and methods to craft alternate solutions, or escalate critical or more complex queries to the next level for resolution.
  • Query management: -Accountable for closing customer technical inquiries regarding products/services, and provide additional clarifications as requested by customers


Desired Candidate Profile :-

  • Superior language and customer service mindset Tech savvy, with 1 yr of Exp into any BPO.
  • Technical understanding of products/services and/or ecosystem being supported.
  • Examples: Ad products and platforms if supporting B2B Ads Clients, consumer products if supporting B2C customers,& Cloud infrastructure if supporting cloud customers
  • Should be fluent in the below languages.
  • Portuguese +English
  • Italian+ English

Interested candidates can share your resume with ra***********1@wi**o.com



Job Classification

Industry: BPO / Call Centre
Functional Area: Customer Success, Service & Operations,
Role Category: Customer Success, Service & Operations - Other
Role: Customer Success, Service & Operations - Other
Employement Type: Full time

Education

Under Graduation: Any Graduate
Post Graduation: Any Postgraduate
Doctorate: Any Doctorate

Contact Details:

Company: Wipro
Address: Survey # 203/1, Ground Floor, Tower-S5,, SEZ Phase, Manikonda,, Rajendranagar Mandal, Gachibowli,, Hyderabad, Andhra Pradesh, India
Location(s): Hyderabad

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Keyskills:   English Customer Support Italian French Portuguese portuguese language experties Issue Management Support Services

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