Aspect Quality Monitoring (L2) @ C P Careers

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Aspect Quality Monitoring (L2)

C P Careers
3 to 5 Yrs
Hyderabad
4 years ago
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Job Description

Manage Aspect Infrastructure and set priorities for the design, maintenance and

evaluation of all aspects systems. Ensure the efficient utilization.
Sound technical knowledge on Aspect UIP 7.x version.
IVR development and management
Root Cause Analysis for Critical Events
Generate customized reports by querying data in Aspect DB and other 3rd
party data dumps/Data Views Application.
Create and update voice n/w diagram.
Aspect servers Maintenance
Monitoring Alerts on dialer for erroneous activities and take corrective action
Vendor Management for Aspect & Telecom vendor
Validate and provide all reports and documentation related to Aspect IVR
Analyze existing operations and make recommendations for the improvement and
growth
Manage the IVR independently
Productivity report preparing and presentation to customer.
L3 Task Analysis with team.
Team Leadership experience.

Monitoring,design,technical,

Employement Category:

Employement Type: Full time
Industry: IT - Software
Role Category: Application Programming / Maintenance
Functional Area: Not Applicable
Role/Responsibilies: Aspect Quality Monitoring (L2)

Contact Details:

Company: C P Careers
Location(s): Hyderabad

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Functional area / Department (*):

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Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

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Aspect Quality Monitoring (L2) @ C P Careers

Home > Application Programming / Maintenance