Incident monitoring
DR sync issue 2nd level resolution
Backup and restoration in supported assets- scheduled or Adhoc
Performing export and import activities - scheduled or Adhoc
Handling issues related to performance
Database security patch application
Log calls with vendor for product bugs
Provide timely escalation of complex problems to a technical support resource
and/or to the appropriate level of senior staff
Perform DR, backup restoration drill
Cloning database for supported assets
Database job creation and configuration
DB - Instance Hung/Terminated unexpectedly
DB - CrashDR reconfiguration for existing setup
DB - Flashback configuration and restoration
Performance - ORA errors - resolve or escalate to L3 or vendor appropriately
ASM monitoring and space addition
Starting and stopping database, ASM, RAC services
Necessary support for restoration or drill
Preparation of MIR for Major Incidents
Review of daily/weekly/monthly checklisti
Repeat Incident / Alert Analysis
Reinstallations raise due to incidents
Incident / Request Fullment / Change managemen
