Manager - MIS Reporting
- Genpact India
- 3 to 8 Yrs
- Jaipur
- 4 years ago
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Job Description
*With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Inviting applications for the role of Manager/MT, MIS, Reporting
Responsibilities
Maintain reports & spreadsheets for historical data, manage email queues
Work closely with Operations for daily, weekly & monthly reports
Report all observations to WFM to help change the staffing plans/roster accordingly and send the alerts on SLA misses proactively, if any
Provide insights on existing data to internal/external stakeholders
Identify the market/process/queue by team/agent wise volume variations and alerting the respective stake holders proactively
Process orientation, including strong organizational and prioritization skills.
Qualifications we seek in you
Minimum Qualifications/ Skills
Good Communication skills both written and verbal
Should be very comfortable with handling lots of data & numbers
Should have good working knowledge of using Excel
Ability to manage and coordinate multiple assignments simultaneously in a deadline-driven, fast-paced environment required
Good analytical and quantitative skills and the ability to see trends and patterns in data and translate data into decisions is required
Excellent analytical skills with ability to problem solving
Preferred Qualifications/ Skills
Power BI
SQL Database, Access Automation
Presentation Skills
Lean/Six Sigma Certified
Data Science
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
,Employement Category:
Employement Type: Full timeIndustry: IT - SoftwareRole Category: General / Other SoftwareFunctional Area: Not ApplicableRole/Responsibilies: Manager - MIS ReportingContact Details:
Company: Genpact IndiaLocation(s): Jaipur
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Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...
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