Customer Support Executive With 2 years of experience in Voice process(Excellent English and Hindi @ Conneqt

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Customer Support Executive With 2 years of experience in Voice process(Excellent English and Hindi

Conneqt
3 - 3 Years
Hyderabad
4 years ago
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Job Description

-Ability to communicate complex issues in a friendly and easy to understand format
Significant attention to detail
-To proactively identify opportunities to improve the service performance and inform immediate Supervisor.
-Respond to inbound Luxury calls and effectively consult customers or prospective customers regarding products.
-Responsible to effectively handle customer calls and provide appropriate level of service and issue resolution according to company guidelines while providing a superior customer experience.
-Appropriately escalate customer issues as and when necessary according to guidelines.
-To complete & meet all customers requests as per defined guidelines
-Ensure FTR on calls and provide end to end resolution to avoid repeat calls from customers

Employement Category:

Employement Type: Full time
Industry: ITES
Functional Area: Customer Service
Role Category: Customer Service Executive (Voice)
Role/Responsibilies: Customer Support Executive With 2 years of experience in Voice process(Excellent English and Hindi

Contact Details:

Company: Conneqt Business
Location(s): Hyderabad

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Write briefly about yourself, your experience and education (*)

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Conneqt

CONNEQT BUSINESS SOLUTIONS LIMITED Tata Business Support Services (TBSS) was set up in 2004 to address the huge internal customer service needs of the Tata Group companies. It endeavours to be a long term partner in addressing all aspects of the outsourcing requirement of its clients. We cater...

Customer Support Executive With 2 years of experience in Voice process(Excellent English and Hindi @ Conneqt

Home > Customer Service Executive (Voice)