Guest Experience Leader (Female Candidates)
- AICS Consultancy
- 1 - 2 years
- Ludhiana
- 4 years ago
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Job Description
Job Description
Designation: Guest Experience Leader (Female Candidates Only)
Function: Operation
Location: Delhi
Reporting to: EOTF Lead
Direct Reports: Individual Contributor
No. of positions: 5(Gurgaon, Ghaziabad, Chandigarh, Patarsi, Zirakpur)
Job Summary: This person will be responsible to meet and greet the guests from Pre-visit decision
making to post visit reflection.
Job Responsibilities:
- Shows a high level of enthusiasm and is comfortable talking to guests in all situations
- Initiates conversations naturally and reacts appropriately to guest cues
- Seeks to rectify guest issues by doing whatever it takes (within reason) to resolve the
problem and improve the guest experience
- Demonstrates poise while engaging with guests or handling concerns, shows strong initiative
and can troubleshoot effectively
- Looks for opportunities to connect with guests throughout the restaurant to create a warm
and welcoming dining experience
- Informed about product range, nutritional values, and key aspects of McDonalds culture,
and can capably answer guests service or food-related questions
- Role models hospitality behaviour and coaches/encourages another crew to help create the
ideal guest experience
Interaction: Will be only be restricted with the guests, especially kids that visit the restaurants
Stakeholder Interaction (Internal): Will be closely working with the Restaurant Manager in non-peak hours and day to day interaction with the EOTF Lead.
Job Requirement:
- Looking at Diversity (Female) candidates only
- Built-in passion for serving people and dedicated in enhancing the guest experience
- Flawless communication and presentability
- Someone who has guest relations or air hostess experience
- Someone preferable from the hospitality sector (graduates, IHMs, Hotel and Aviation)
- Open to work 6 days
Education Qualification: Graduate from IHM or Air-Hostess academy will be preferred or someone with Guest Relations experience
Years of Experience: 1-2year experience in the Hospitality sector
(Interested candidate can apply or share their updated CV at ma**********1@gm**l.com)
Job Classification
Industry: Hotels & RestaurantsFunctional Area: Other, Role Category: OtherRole: OtherEmployement Type: Full timeEducation
Under Graduation: Any GraduatePost Graduation: Post Graduation Not RequiredContact Details:
Company: ICS Consultancy Service Pvt. Ltd.Location(s): Ludhiana
Keyskills: Hospitality Aviation Restaurant Management Air Hostess Activities Guest Relations Hotel IHM
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