Purpose of the role
The job holder is responsible for effectively managing the set of supermarkets assigned by managing the team effectively and aligning with management on business goals (sales, costs, margins).This job also has to supervise other key operations like Merchandising, Marketing, Retail operations and supply to the stores to ensure the stores are as per required parameters on look and feel aspect.
Principal Responsibilities
Drive store standards through rigorous audit and feedback based on the SOP
Drive sales by coordinating with the MPR DC teams to ensure availability of merchandise in assigned stores
Ensure freshness and availability of FV in the stores by coordinating with FV Category Manager and FEM (FV being the key driver of Store NOBs and number of customer missions)
Monitor and improve NPS through customer feedback analysis and corrective actions
Monitor the Store Overheads and identify opportunities for cost reduction/optimization
Reduce wastages in the store by analyzing and driving corrective actions on damage, expiry and shrink control processes
Coach the store managers on all aspects of store operations and people management
Monitor the DILOs in the store by strictly adhering to the COM DILOC
Work along with the marketing head to activate the catchment through D2D campaigns periodically
Open new stores in the area assigned and be fully accountable for the success by achieving the capex expectations and beyond
Drive operations and service training with the training manager by ensuring that the staff at all levels have adequate knowledge to perform their jobs
Build a succession pipeline in the cluster for all Store Management team roles by identifying talent, monitoring training and assessing the readiness of talent pool
Key Result Areas
Realized Revenue
FV RGM Sales
SOH
Wastage Reduction : Shrinkage Damage
Cluster EBITDA
Attrition trends
Detractors reduction over LY for the store
Store Operating Standards
Happy Team - VoA and VoM - Achieve Employee Promise that MRL makes - timings guarantee, weekly off guarantee
REAP Average Scores
Skills/Competencies
Operations Excellence
Process Excellence
Customer Excellence
Business Acumen
Stakeholder Management
Influencing Skills
Presentation/communication skills
Leadership Values Principles at MORE
Collaboration
Customer Obsession
Frugality
Grit
Integrity
Growing Talent
Innovation
