Hiring Application Support Specialist
- Mouser Electronics
- 3 - 5 years
- Bengaluru
- 4 years ago
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Job Description
Provides extensive Application support, investigation, and daily monitoring of software and services. Ensure maximum uptime of Applications and minimum impact to business. Performs extensive troubleshooting of on-premise software, SAAS, access permissions and authentication. Communicates effectively and timely with support from vendors, peers, and supervisors.
ACCOUNTABILITIES & ESSENTIAL FUNCTIONS
- Ability to follow procedures and processes as written with no variance
- Ability to identify and troubleshoot issues related to on premise and cloud-based applications and services in a timely manner. Conduct basic investigation and follow standards to resolve or escalate. Monitor systems to optimize performance and uptime to assist with meeting service levels
- Provide documentation and logs to Governance team to ensure compliance
- Perform extensive troubleshooting and problem solving, independently as well as with the help of other support resources with least impact to business performance. Be available for providing after-hours/weekend/holiday production support when called upon. May provide on-call support when required
- Required to learn and use good time management skills to complete assigned tasks. Work with senior team members and vendors to ensure stakeholders are informed and provided timely updates and resolutions
- Assist with compliance of systems through existing standards and procedures. Identify gaps in compliance and remediate in a timely manner
- Ability to learn new applications and services quickly. Understand how applications and services can be integrated to work together
SKILLS & CERTIFICATIONS
- Maintain strong knowledge of Office 365 administrative features, functions, licensing, and settings. Understand the suite of applications and their purpose
- Knowledge of Microsoft Active Directory users, groups, objects, and containers
- Knowledge in Microsoft Exchange mailbox creation, policy, rule creation and database maintenance
- Ability to read and understand Application and email system level logs
- Administrative experience in at least one of the following (or equivalent product): Kronos, Adaxes, CTERA, WorkJam, Cherwell, CCE (Enghouse), Psigen, Filenet, Project Online, Promodag, AD Self Service, Proofpoint, MDAEMON, Email2DB
- Knowledge of SCCM features and capabilities
- Able to run maintenance scripts and batch jobs
- Ability to identify root cause of issues and fix them
- Good understanding of email routing, email security and troubleshooting email delivery issues
- Microsoft Enterprise Administrator Expert certification
- Azure Fundamentals certification
- Microsoft Messaging Administrator Associate certification
- Basic technical writing skills for maintaining relevant documentation
- Willing to learn new technology that improves business performance
If interested, kindly share your resume to de****v@mo***r.com with below details
Total Exp:
Rel Exp:
CTC :
ECTC :
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Job Classification
Industry: Electronic Components / SemiconductorsFunctional Area: IT & Information Security, Role Category: IT Infrastructure ServicesRole: IT Infrastructure ServicesEmployement Type: Full timeEducation
Under Graduation: Any GraduatePost Graduation: MCA in Any SpecializationDoctorate: Any Doctorate, Doctorate Not RequiredContact Details:
Company: Mouser Electronics India Pvt. LtdAddress: 9, Esquire Center,,2nd Floor,A Wing,M G Road,Banga, lore, BANGALORE, Karnataka, IndiaLocation(s): Bengaluru
Keyskills: Office 365 Administrator Exchange Admin MS Exchange SCCM Office 365 Active Directory
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