Lead Associate-System Support-ITO
- Genpact India
- 2 to 7 Yrs
- Noida, Gurugram
- 4 years ago
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Job Description
*With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Inviting applications for the role of Lead Associate, Core Operations
Responsibilities
- Perform initial triage and troubleshooting of all Network and Systems related incidents and outages
- Respond to Monitoring alerts, assess impact and take appropriate action
- Responsible for resolving Incidents and Service Requests while following defined procedures for classification, assignment and tracking
- Provide on-call support over weekends as the need arises
- Practical understanding and ability to seek in ONE of the following
1.Networking LAN, WAN, Wireless LAN and VPN:
- Basic Installation of Switches, Routers and Firewall
- Configuration of Switch access and trunk port, interface, VLAN, VTP, STP
- Configuration of Router WAN and LAN interfaces, static routing, Telnet and SSH, Site to Site and Remote Access VPN
- Configuration of Firewall trusted and un-trusted zones, NAT, IPS, application control and URL filtering
- VPN, ACLS user management
- Solid Grasp OSI layers
- Problem solving knowledge of Switching, Routing and Firewall
OR
2.System Administration:
- Log in to Windows/Linux servers Direct root log in/RDP with domain & local accounts, use Putty for logging in to Linux servers or SSH to remote servers
- Should have extensive Knowledge about Windows and Linux Operating systems.
- Monitor server performance and respond to alerts
- Handle user access (eg. LDAP, AD)
- Linux and Windows basic troubleshooting (eg. CLI commands - top etc.)
- Exposure to Single Sign On (SSO)
- Familiarity with Google Admin/G Suite Admin, Salesforce, LDAP, JIRA
- Basic understanding of private and Public Cloud Technology (eg. AWS, VMware, GCP, Oracle etc.)
Qualifications we seek in you
Minimum Qualifications
- Bachelor s Degree or Level two technology experience in Networking or Systems
- CCNA, Network+, MCSE, RHCE or equivalent Certifications
Preferred qualifications
- Basic Level of understanding of Python, Ruby, Scripting
- Problem solving and troubleshooting skills
- Outstanding customer service skills
- Keen analytical and structured approach to problem solving
- Excellent documentation skills
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
,Employement Category:
Employement Type: Full timeIndustry: IT - SoftwareRole Category: Network / System AdministrationFunctional Area: Not ApplicableRole/Responsibilies: Lead Associate-System Support-ITOContact Details:
Company: Genpact IndiaLocation(s): Noida, Gurugram
Genpact India
Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...
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