opening in mnc company
- Wroots Global
- 3 to 8 Yrs
- Multi-City, India
- 4 years ago
- Email to a friend
- Report this job
Job Description
dear candidates hello,
we have an opening for product trainer and communication trainer.
job description as given as below
Role Brief:
Independently handle Soft Skills and Communications Coach training projects specifically for a
Voice and Non-Voice Email based domain.
Liaise with managers to determine training needs and schedule training sessions
Must use Brain Based Learning techniques within classroom - Willing to teach, must be willing to
learn
Design effective training programs
Conduct training sessions, workshops, one-on-one coaching etc
Prepare educational material such as module summaries, videos etc Willing to teach, must be
willing to learn
Must have experience in developing curriculum and training modules from scratch.
Analyze tickets based on Communication, Style, Grammar and Empathic Customer Service.
Identify the Training needs of the agents.
Provide feedback to enhance Agent Performance.
Work closely with operations to assess floor needs
When needed, being available to learn project specifics for multiple projects May require
overtime
Provide training on Grammar, Soft Skills && Empathy; to turn around the quality level of the
agents.
Suggest calibrations to ensure consistent scoring.
Candidate Preference:
Education
Commerce Graduate/ Post-Graduate
Desired Experience
3 to 6 Years
Desired Skills
Previous experience in training or coaching agents - Coaching agents can be one-on-one,
mentoring, SME, or delivering updates to a group or team of people
Excellent written and verbal communication skills
Excellent knowledge of English communication articles, singular/plural, active/passive voice,
punctuation etc
Understanding of effective teaching methodologies and tools Willing to teach, must be
willing to learn
Willingness to keep abreast of new techniques in corporate teaching
Proficient in MS Office (esp. PowerPoint, Excel); e-learning software is an asset Willing to
teach, must be willing to learn
Phenomenal communication, presentation and public speaking skills
Flexible in schedule Must be okay to work nights
Flexible in handling multiple task at once
_______________________________________________________________________________.
for product trainer
Role Brief
The Product Trainer is responsible for delivering client focused training to address the new hire, product
update and recursive training requirement at Telligent in support of client programs to ensure superior
workforce preparation with best in class service and delivery.
This position requires going through and attaining new hire training certification, curriculum review and
modification as needed, and evaluation of training programs using various feedback methods.
Candidate Preference
Education
Graduate/ Post-Graduate in any Major
Desired Experience
3 to 6 Years
Desired Skills
Proven experience in training methodologies, content creation and soft skills (communication
skills, critical thinking, time management, team building, etc.)
Excellent communication skills, both written and verbal
Demonstrated ability to multi-task, prioritize, and meet timelines on deliverable
Self-starter, sense of urgency, and works well under pressure
Strong attention to detail
Sense of professionalism and ability to develop good relationships
Previous experience in training or coaching agents - Coaching agents can be one-on-one,
mentoring, SME, or delivering updates to a group or team of people
Willingness to keep abreast of new techniques in corporate teaching
Proficient in MS Office (esp. PowerPoint, Excel); e-learning software is an asset Willing to
teach, must be willing to learn
Phenomenal communication, presentation and public speaking skills
Flexible in schedule Must be okay to work nights
Has patience to teach others Understands the DISC Model
Willingly will do tickets/Audits for the project they serve in monthly
Excellent Presentation, Feedback && Coaching skills
Good technical knowledge of computers and phones.
Benefits
An attractive compensation package with performance-based incentives
Incredible learning and growth opportunities
Outstanding rewards and recognition program && employee engagement activities
Free Food and Transport while working on-site
Medical Insurance
banglore base company
salary upto 9 lakh per anum.
telephonic interview.
for more info wats app me 7838510***. rahul narula.
there is no hidden charge for an interview
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Technical / Process TrainingFunctional Area: Not ApplicableRole/Responsibilies: opening in mnc companyContact Details:
Company: Wroots GlobalLocation(s): Multi-City, India
Similar positions
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in