Process Associate - Customer Service
- Genpact India
- 1 to 3 Yrs
- Bengaluru
- 4 years ago
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Job Description
PA, Customer Service
Responsibilities
Respond to customer queries and customers concern over phone.
Making outbound calls to Customers as required.
Provide support for Recovery of the account for end user.
Maintain a deep understanding of client process and policies
Provide excellent customer service to our customers
You should be responsible to exhibit capacity for critical thinking and analysis.
Responsible to showcase work ethic, with the ability to work well both independently and within the context of a larger reciprocal environment
Qualifications we seek in you
Minimum qualifications
Graduates with experience (must) in Customer Service and experience in credit cards / banking / customer service.
Excellent communication skills in English and Hindi.
Ability to provide great customer experience / solve customer issues/ Ability to upsell
A capacity to work on a computer efficiently for extended periods of time
Meeting the process CTQ s on a daily/weekly/monthly basis
Preferred qualifications
Previous experience in a Banking or financial services role
Effective probing skills and analyzing / understanding skills
Analytical skills with customer centric approach
Excellent proficiency with written English and with neutral English accent
You should be able to work on a flexible 24/7 , 5 Days working schedule (including weekend shift)
24X7 Inbound Customer Care Support for Premium customers
Employement Category:
Employement Type: Full timeIndustry: IT - SoftwareRole Category: Sales / BDFunctional Area: Not ApplicableRole/Responsibilies: Process Associate - Customer ServiceContact Details:
Company: Genpact IndiaLocation(s): Bengaluru
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Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...
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