Team Leader for Customer service BPO
- Conneqt
- 1 to 2 Yrs
- Bengaluru
- 4 years ago
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Job Description
- Manage Day to day activities of the team and Motivate agents in a monotonous job Environment
- Ensure daily meet of service level & Shrinkage.
- Conduct Huddles pre and post Shift
- Should have hands on experience in team management & KPIs like AHT, Shrinkage, Attrition, Occupancy, Roster, NPS/Csat & Dsat Calculations
- Should be comfortable working from office, 6days a week in Day rotational shift
- Team Handling.
- Team Management
- Daily Reports
- Attrition Control
- Escalation Management
- Other KPIs and KRAs of the Team
- Must have experience as a Team Leader in BPO
- Experience in Banking Process in BPO will be a good to the current hiring process
- Should have fluent in English and any 2 South Indian languages
- Should be graduated in any Stream
- Experience in Banking Process will be a good to the current hiring process
- Should have Excellent Communication Skills
- Should be good in MS Excel
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Customer Service (Domestic)Functional Area: Not ApplicableRole/Responsibilies: Team Leader for Customer service BPOContact Details:
Company: Conneqt BusinessLocation(s): Bengaluru+ View Contact
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₹ 2.5 - 3.5 Lakh/Yr
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Conneqt
CONNEQT BUSINESS SOLUTIONS LIMITED Tata Business Support Services (TBSS) was set up in 2004 to address the huge internal customer service needs of the Tata Group companies. It endeavours to be a long term partner in addressing all aspects of the outsourcing requirement of its clients. We cater...
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