Hiring for Service desk @ Genius Consultant

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Hiring for Service desk

Genius Consultant
2 to 3 Yrs
Bengaluru
4 years ago
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Job Description

Single Point of Contact for all branches of the reporting RRB

Log all calls received via any communication medium (Mail, Phone, Web) and issue the incident ticket to the user.

Analyze all calls received and update the comments on analysis before assigning it to L2.

Provide the solution on time as per the SLA norms.

Learn the new features and changes incorporated in a patch when ever it is implemented.

Finacle Front End application support.

Help the user to navigate the Finacle Menu options.

Follow up with the user till the required information is received for analysis.

Update the status of the call in EMS tool (CA Service Desk) with proper remarks (Cause of the incident and solution provided with functional & technical explanation)

Hand shake with the previous/next shift support engineer to get update of pending/critical calls during shift change.

Interact with Banks IT team when ever required to complete the calls

Employement Category:

Employement Type: Contract
Industry: IT - Hardware / Networking
Role Category: Technical / Process Training
Functional Area: Not Applicable
Role/Responsibilies: Hiring for Service desk

Contact Details:

Company: Genius Consultants
Location(s): Bengaluru

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₹ 1.5 - 2.5 Lakh/Yr

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Hiring for Service desk @ Genius Consultant

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