Process Associate - Customer Service - DevOps
- Genpact India
- 2 to 5 Yrs
- Hyderabad
- 4 years ago
- Email to a friend
- Report this job
Job Description
Process Associate, Customer Service- Non-Voice
In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Process requests received which relate to the workflows (Product, Application, Spam, Appeals) and assess them in accordance with the Policy Compliance guidelines and take action to apply the policy with high quality, speed, emotional intelligence, and accuracy. Will review apps, 3rd party apps against platform guidelines, enforce policies on non-compliant apps, and evaluate appeals from developers.
Investigate, review, and resolve issues that are identified through such as requests for App reviews, 3rd party App reviews, Pages Reviews, appeals, Acting on spam content and reports of potentially abusive content within agreed turnaround times and standards of quality.
Responsibilities:
Good interpersonal skills, verbal, and written communication skills and most importantly, empathy
Active user of Internet, various applications, 3rd applications on social media platform
Must have Email account & social Media accounts
Good attention to detail, work ethic, high integrity with the ability to work well both independently and within the context of a larger environment
Effective probing & root cause analysis skills
Problem solving skills with customer centric approach
Intellectually curious, agile, and creative, operating in a fast-paced environment
Promote a positive and inclusive work atmosphere
Should be proficient with apps & their functionalities
App Reviews, Testing & Building test cases is an added responsibility
Qualifications we seek in you
Minimum qualifications
Graduate (Any Discipline)
Freshers are eligible
Preferred qualifications
Diploma or above, experience in technical background or other work experience which involves analytical skills will be beneficial
This position is required to work on weekend shift (Sat & Sun) on a rotational basis, based on the schedule and business requirement
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, colour, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Employement Category:
Employement Type: Full timeIndustry: IT - SoftwareRole Category: Customer Care ExecutiveFunctional Area: Not ApplicableRole/Responsibilies: Process Associate - Customer Service - DevOpsContact Details:
Company: Genpact IndiaLocation(s): Hyderabad
Similar positions
Genpact India
Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in