BPO Supervisor @ NTT Global Delivery

Job Description

Req ID: 152846
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a BPO Supervisor to join our team in Chennai, Tamil Ndu (IN-TN), India (IN).
Roles and Responsibilities
. Provides front-line supervision to an operational team of 35 or more employees
. Supervised team typically responsible for manging US healthcare Payer claims adjudication process
. Assigns work to direct reports.
. Recommends and takes actions hiring, firing, promotion, and disciplinary recommendations.
. Supervises team ensuring the highest quality of service is provided to clients.
. Monitors performance of the team and reports results and issues to higher-level leadership.
. Assists team with escalated client or account issues.
. Manages hiring, staffing and maintaining a diverse and effective workforce.
. Interacts with clients and internal departments to resolve issues.
. Works with the team to complete assignments using established guidelines, policies and procedures.
. Demonstrates professional courtesy and represents the company in a positive manner in all areas of internal and external communications.
. Ensures appropriate record keeping, reports, and related administrative functions are accurate and up-to-date.
. Responsible for career development / planning, performance and pay discussions of team members.
. Upon request, compiles and analyses data to identify trends for root cause analysis.
Requirements
. Typically requires 5- 9 years relevant experience
. Should be open to work in night shifts
. Undergraduate degree or equivalent combination of education and work experience.
. Solid communication skills.
. Demonstrated client service skills and leadership capabilities.
. Good knowledge, understanding and application of project management principles and methodologies.
. Models excellent analytical / problem solving skills.
. Good client service skills and leadership capabilities
. Solid analytical / problem solving skills.

Employement Category:

Employement Type: Full time
Industry: IT
Functional Area: Customer Service
Role Category: Software Engineer
Role/Responsibilies: BPO Supervisor

Contact Details:

Company: NTT Data
Location(s): Chennai

+ View Contact