Technical Associate - L1 Monitoring
- Genpact India
- 2 to 4 Yrs
- Hyderabad
- 4 years ago
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Job Description
*With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us.
Transformation happens here Come, be a part of our exciting journey
Are you the one we are looking for
Inviting applications for the role of Technical Associate - L1 Monitoring
This role will consist of managing service desk team which will include performance, escalations, team admin issues and driving improvements. Along with other project related task on adhoc basis and managing relationship with stakeholders.
Responsibilities
- ITIL awareness with project management skills. Strong skills in enterprise monitoring technologies
- IT monitoring/alerting (environment/element management) experience in operations
- Good understanding about application of various statistical tools in data analysis and Problem solving
- Experience in the tools like ServiceNow, and monitoring systems and strong understanding of SLA s
- Working with Incident, Change, and Problem management to define and implement processes
- Working with support groups to define technology services and implement them in the Service Catalogue
- Experience in managing and delivering internal monitoring support functions
- Experience working with both Windows and Red Hat and an understanding of VMware or equivalent virtualization technology
- Experience preparing technical reports by collecting, analysing, and summarizing information and trends
- Solid understanding of Microsoft Operating Systems
- Experience in preparing reports using multiple tools like MS Office and OneNote
Qualifications we seek in you
Minimum Qualifications- Must have a technology and service desk background
- Graduate in any stream
- ITIL certification is preferred
Preferred qualifications
- Demonstrated on-the-job experience performing network security analysis and risk management
- Troubleshoot all aspects of monitoring application issues effectively and understand the product configuration, flow and logging in detail
- Experience in virtualized infrastructure monitoring and exploitation virtual machines, storages, and networks
- Proven project coordination skills and experience in planning, development, and implementation of projects with multiple objectives
- Excellent written, analysis, and troubleshooting skills
- Strong presentation skills; ability to lead technical discussions
- Self-driven individual with strong written and verbal skills
- Demonstrates the highest standards of professional behaviour in dealing with clients, colleagues and staff
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
,Employement Category:
Employement Type: Full timeIndustry: IT - SoftwareRole Category: General / Other SoftwareFunctional Area: Not ApplicableRole/Responsibilies: Technical Associate - L1 MonitoringContact Details:
Company: Genpact IndiaLocation(s): Hyderabad
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Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...
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