DG - Assistant Manager - Customer Experience
- Genpact India
- 3 to 5 Yrs
- Bengaluru
- 4 years ago
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Job Description
*With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Are you the one we are looking for
We are inviting applications for the role of Assistant Manager, Customer Experience Management
In this role, you will be responsible to maintain & create Customer Experience dashboards, resolve any issues related to data accuracy or report extraction, generate insights and improve customer satisfaction
Responsibilities
Reporting
Responsible for maintaining the various reporting dashboards which are data source for various other databases
Ensure accuracy of the reports pulled in from these dashboards, perform the relevant reconciliation and checks
Responsible for resolving user specific issues related to data in the dashboard or other admin related inaccuracies
Brainstorm and design the new report/dashboard development to meet the user expectations
Generating Insights
Improving Customer experience and feedback
Qualifications we seek in you
Minimum qualifications
MBA/Engineering Degree
Preferred qualifications
Capacity to handle work stress and meet project deadlines
Solid problem solving and analytical capabilities
Basic understanding of Sales Force is a must
Excellent excel skills in data analysis- Advanced Excel, Power point
Good presentation and communication skills
Capacity to work with multiple stakeholders, and be influential and amenable
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
,Employement Category:
Employement Type: Full timeIndustry: IT - SoftwareRole Category: IT Operations / EDP / MISFunctional Area: Not ApplicableRole/Responsibilies: DG - Assistant Manager - Customer ExperienceContact Details:
Company: Genpact IndiaLocation(s): Bengaluru
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Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...
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