Urgent opening For Commercial card Process ||
- Hexaware Technologies
- 7 - 12 years
- Mumbai
- 4 years ago
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Job Description
Hexaware is hiring for Assistant Manager for Commercial card process.
Roles and Responsibilities
- 5 to 7 Yrs. of experience in Banking / Financial Services Back Office/voice operations, preferably in cards operations with an International Bank covering Customer Onboarding / Card Application Processing / Information Security Administration / Central Travel Account / Service Desk / Payments / Visa, MasterCard Interchange Settlement / Fraud Management / Investigation / Disputes / Reconciliation / MIS and MMIS
- Good domain and Analytical & verbal communication and management skills
- Project Management skills, detailed knowledge of the Commercial Card Business Model and Data Flow
- Vision+/Cards Infrastructure knowledge experience (preferred)
- Commitment to achieve deadlines provided and result oriented
- Skilled in escalation management
- Excellent customer and client relationship skills
- Logical thinking and attitude for learning
- Excellent team worker, able to work in virtual global teams
- Ability to work in fast paced environment, keep pace with technical innovation and maintain a broad understanding of the Commercial card cycle / processed
- Open minded, able to share information, transfer knowledge and expertise to team members
- Willing to travel basis requirement
Desired Candidate Profile
- An Assistant Manager is responsible for the supervision of Banking Operations processing team across client sectors and geographies. To play an important role in facilitating communication between functional teams to share knowledge and good practice, and to foster a focus on process and performance efficiency
- The AMs also take responsibility for production of timely and accurate processing of transactions, meet the process SLAs / KPIs and provide support to internal and external clients as appropriate
- To manage the Commercial card operations team
Other criteria:
* Should be graduate
* Should have client facing role
* team handling experienced
* Comfortable with shifts
Kindly mail your resume at Aa****s@he*****e.com
Job Classification
Industry: BPO / Call CentreFunctional Area: Customer Success, Service & Operations, Role Category: Voice / BlendedRole: Voice / BlendedEmployement Type: Full timeEducation
Under Graduation: B.Com in Any SpecializationPost Graduation: MBA/PGDM in MarketingDoctorate: Any DoctorateContact Details:
Company: HEXAWARE TECHNOLOGIES LIMITEDAddress: Loma IT Park Developers Pvt. Ltd,Ground Floor of I, ncubation Center,Plot No. G4/1,TTC Industrial Area, , Thane Belapur Road,Ghansoli, Navi Mumbai, NAVI MUMBAI, Maharashtra, IndiaLocation(s): Mumbai
Keyskills: travel card Commercial Cards Management Skills Escalation Management Financial Services Verbal Communication KYC Application Processing Service Desk Communication Management Client Servicing Back Office Operations Fraud Management Operations Client Relationship
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Hexaware Technologies
Hexaware BPS is a unit of Hexaware Technologies Ltd. We are currently staffed at 2000+ people across Navi Mumbai (Mahape) Chennai, Nagpur and US. Ranked 15th in the NASSCOM Top 20 IT Software & Services Exporters from India, we also rank among the Top 20 Best IT employers in India by DQ-IDC fo...
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