Urgent Opening for Team Lead (Non Voice)
Location : Chennai
Candidate should be either Telecom or Ecommerce Domain
Day Shift ! ! !
Roles & Responsibilities for Team Leader-
Should know throughput calculation like attrition, shrinkage.
Should have handled min 15 to 25 agents as team lead.
Should handle the team weekly reviews and encourage team to meet organizational goals
Responsible for staff retention within the team.
Should be aware of KRAS, KPIS, SLA, AHT, Occupancy, Attrition Formula, Shrinkage formula.
Should have Min 1 years experience as TL
Salary : 4 LPA
Interested candidate please share the CV at
Ra****2@he*****e.com or 8939703***
Regards,
Ramya

Keyskills: Team Leading Non Voice
Hexaware BPS is a unit of Hexaware Technologies Ltd. We are currently staffed at 2000+ people across Navi Mumbai (Mahape) Chennai, Nagpur and US. Ranked 15th in the NASSCOM Top 20 IT Software & Services Exporters from India, we also rank among the Top 20 Best IT employers in India by DQ-IDC fo...