Opening For Customer Payment Process For MNC () @ Hinduja Global

Job Description

Greetings from Hinduja Global Solution

Hiring for MNC Bank For Payment Process

Location: Madhapur - Hyderabad

Should have good communication skill. Min 1 year exp.

UK Shift timing

*6 months Contract

Third Party Payroll by Hinduaj Global Solutions

Work from Office.

Job Description:

• Acquire and update knowledge on procedures and products
• Ensure that each call / work is completed in accordance with established procedures and standards.
• Produce MI as required
• Identify and escalate potential complaints
• Support achievement of team objectives
• Exhibit ownership of the business

• Receive/make calls from/to customers (internal/ external) 
• Process customer instructions accurately to achieve agreed quality standards and targets (as amended or notified from time to time) on all the processes worked
• Act effectively on all customer feedback
• Proactively escalate to the Line Management any issues / transactions that would impact service delivery or potential loss to the bank
• Respond to mails/queries related to process timely with a cc to the Line Manager
• Ensure no Ops Losses (Actual, Potential or Near Misses) are incurred due to the errors made
• Delight internal and external customers

Role Context (The environment and operating conditions of the role including the extent of guidance and authority) Good communication skills Written & Verbal

• Attention to detail
• Proven track record of strong focus towards high levels of Quality and Customer Service 
• Ability to multi-task, depending on the criticality of the tasks.
• Self-motivated and should be able to work under minimal supervision.
• Good team player
• Flexibility to work in different shifts including weekends
• Strong Relationship building skills
• Quick Learner

For more details you can connect to

Hiral Shah

so*****g@hg**s.com

Deepa Rakhe

7987121***

ps**********t@hg**s.com

Job Classification

Industry: Banking
Functional Area: Customer Success, Service & Operations,
Role Category: Customer Success
Role: Customer Success
Employement Type: Full time

Education

Under Graduation: Any Graduate
Post Graduation: Any Postgraduate
Doctorate: Any Doctorate

Contact Details:

Company: HGS International Services Pvt. Ltd
Address: 8A AND 8B,8TH FLOOR,SUMMERVILLE,14TH AND 33RD ROAD, , BANDRA - KHAR WEST,MUMBAI, MUMBAI, Maharashtra, India
Location(s): Hyderabad

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Keyskills:   banking transaction Payment Processing