Knowledge Sharing Business Analyst II @ Aon Hewitt

Analyze/understand business challenges; map current business processes to the new system or service, determine interface requirements, and resolve any issues which may affect the business process. (30%)

Conduct data analysis on large sets of data and provide findings and recommendations based on analysis and, monitor site analytics and report on key performance indicators (KPIs) (30%)

Work with the technical analysts to ensure that the delivered system matches the functionality specified; Ensure business satisfaction with IT services and products; understand and communicate user expectations. (15%)

Help with change management and user trainings. (15%)

Assist with audit, content management and operations for the intranet (10%)

Skills Knowledge Requirements:

• Bachelors degree in job relevant field required
• Minimum 4 years of job-related IT experience required (prior IT project management experience in planning and implementing enterprise level systems, highly preferred)
• Direct experience with Office 365 suite of tools, including but not limited to: SharePoint Online, Groups, Yammer, Planner, Power Automate required
• Experience in requirement analysis and/or business process re-engineering required
• Prior experience in agile methodologies (experience in product management) preferred
• Experience with data analysis using Power BI, Excel Pivot Tables, or other similar tools preferred
• Ability to solve complex technical, or operational problems and evaluate options based on relevant information, resources, well-rounded experience, and knowledge
• Demonstrated ability to communicate clearly and concisely, both orally and in writing, and lead presentations, training courses, and effective meetings.
• Ability to work both independently and as part of a team
• Demonstrated integrity, independent thinking, judgment, and respect for others