BPO Customer Care Collections Associate @ NTT Data

Positions General Duties and Tasks

In these roles you will be responsible for:

• Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables.
• Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met
• Analyzing medical insurance claims for quality assurance
• Resolving moderately routine questions following pre-established guidelines
• Performing routine research on customer inquiries.
• Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team
• Identify the outstanding claims with payers through the reports from clients
• Place calls with payers with regard to outstanding claims
• Document the details of the calls made to payers in DBPMS and the client software
• Coordinate with the team leader in following the processes

Requirements for this role include:

• Ability to work regularly scheduled shifts from Monday-Friday 17:30pm to 3:30am IST.
• University degree or equivalent that required 3 years of formal studies of the English language.
• 1 year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
• 6 months of experience in a service-oriented role where you had to correspond in writing or over the phone with customers who spoke English.
• 6 months of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions

Preferences: -

• Ability to communicate (oral/written) effectively to exchange information with our client .

• **The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend s basis business requirement.
• **All new hires will be required to successfully complete our Orientation/Process training classes and demonstrate proficiency of the material.