Management Trainee - Customer Service
- Genpact India
- 3 to 8 Yrs
- Hyderabad
- 4 years ago
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Job Description
*With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
We are inviting applications for the role of Management Trainee, Customer Service- Voice
In this role, you will be responsible for Drive Continuous Improvement and develop a strategy for team to reach organization goal.
Responsibilities
Monitor team members and able to provide guidance whenever needed
Manage the flow of day-to-day operations
Build reports to update the company on the teams progress
Rapport building with the internal & external stakeholder
Deal with any issues that arise during shift promptly and professionally, seeking advice from the duty manager where necessary
Ensure that the highest possible levels of customer service are delivered at all times
Assist the Manager as and when necessary to make the business run effectively and efficiently
Communicate clear instructions to team members
Knowledge of how digital payments work required
Qualifications we seek in you
Minimum qualifications
Any Graduate (PG an added advantage)
Relevant experience in Team Handling/ people facing role. Proven track record for handling 15 to 20 resources and keeping an engaged workforce
Proficient with MS Excel, MS Word, MS PowerPoint
Proficient in English and Malayalam (Read/Write/Speak)
Preferred qualifications
Good analytical and problem solving skills
Ability to communicate verbally and through emails/Phones with businesses
Proven ability to build effective working relationships with clients & internal stakeholders
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to building a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Employement Category:
Employement Type: InternshipIndustry: IT - SoftwareRole Category: Sales / BDFunctional Area: Not ApplicableRole/Responsibilies: Management Trainee - Customer ServiceContact Details:
Company: Genpact IndiaLocation(s): Hyderabad
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Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...
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