Project Manager - Technical lead
- Genpact India
- 5 to 7 Yrs
- Bengaluru
- 4 years ago
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Job Description
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With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it.
Transformation happens here. Come, be a part of our exciting journey
Are you the one we are looking for
Inviting applications for the role of Support Manager Technical Lead
In this role, the Teach lead will take part in RPA production bot maintenance, enhancement, and support activities for Robotics solutions, meet the Incident SLA, and work as per defined Support process & Practices.
Responsibilities
Guiding and Mentoring team in problem handling, troubleshooting, following standards and Industry best practices
Leading discussions with the client, vendor, and other stakeholders
Presenting appropriate support models for new transitions.
Supporting existing processes and implementing change requirements as part of a structured change control process.
Problem-solving issues that arise in day to day running of RA processes and ensuring adherence to predefined SLAs and proper communications to the clients
Coordination with RPA tool vendor for tool-related issues, Patch application, and version upgrades
Drive continuous improvement within the support space and build a Support knowledgebase
Working with customers in different time zones (e.g. US)
Qualifications we seek in you
Minimum qualifications
Experience in front ending client-facing discussions and interfacing with Client Business, IT, and Architecture teams
Should have led a project as a tech lead or Architect in RPA space, involving at least one of the market-leading automation products, i.e. Blue Prism, Automation Anywhere, UI Path, etc.
Experience in RPA tools like AA, BP or UIPath
Understanding of support operations and required tools for control and information security.
Experience in managing support operations and multi-location teams in shifts
Good communication and customer support skills
Strong understanding of IT infrastructure, network topologies, and virtual server/desktop environment
Preferred qualifications
Certification in leading RPA Products e.g. Automation Anywhere or Blue Prism, UiPath certifications
Hands-on experience in any programming language like java/.net
VB script and Macro experience
PMP/Prince2
ITIL
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
,Employement Category:
Employement Type: Full timeIndustry: IT - SoftwareRole Category: General / Other SoftwareFunctional Area: Not ApplicableRole/Responsibilies: Project Manager - Technical leadContact Details:
Company: Genpact IndiaLocation(s): Bengaluru
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Genpact India
Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...
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