Assistant Manager - Service Desk Operations
- Genpact India
- 3 to 7 Yrs
- Hyderabad
- 4 years ago
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Job Description
*Assistant Manager Service desk
Function: Operations
Hyderabad, India
With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Inviting applications for the role of Assistant Manager Service desk
Responsibilities
- Manage day-to-day operation
- Monitor team performance and report on metrics
- Day-to-day Management of First line technical service desk to respond to
- internal/external customer incidents and queries via email and phone
- Discover training needs and provide coaching
- Listen to team members feedback and resolve any issues or conflicts
- Recognize high performance and reward accomplishments
- Suggest and organize team building activities
- Set clear team goals. Delegate tasks and set deadlines
- Timely client connect as per need
Qualifications
Minimum qualifications
- Graduate in any stream
- ITIL certification
Preferred qualifications
- Proven work experience as operations supervisor
- In-depth knowledge of performance metrics
- Good PC skills, especially MS Excel
- Excellent communication and leadership skills
- Organizational and time-management skills
- Excellent written and verbal skills
- Experience/understanding of ITIL methodology
- The ability to multitask across multiple incidents Understanding of SLAs and KPIs
- Experience of working in complex, high pressured environments within a 24-hour service structure
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.For more information, visitwww.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
,Employement Category:
Employement Type: Full timeIndustry: IT - SoftwareRole Category: IT Operations / EDP / MISFunctional Area: Not ApplicableRole/Responsibilies: Assistant Manager - Service Desk OperationsContact Details:
Company: Genpact IndiaLocation(s): Hyderabad
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Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...
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