Process Associate - Shift InCharge - I&L
- Genpact India
- 3 to 8 Yrs
- Kolkata
- 4 years ago
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Job Description
*With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us.
Transformation happens here. Come, be a part of our exciting journey
Are you the one we are looking for
Inviting applications for the role of Process Associate- Routing Shift-I&L
Responsibilities
Responsible for timely closing up of Helpdesk, Tracker & Drop Coordinator, as per their duty roister.
Address all queries coming on Wheels Helpdesk ID via phone/mails as 1st Level of an escalation
Collate tracking data and share with Shift Manager for further submission to the concerned stakeholders.
Ensure entries are made against each live trip to capture No Shows/OTA/OTD and 1st pick up boarding time
Ensure Trips are distributed to the suppliers on due time and recorded in the route distribution register.
Ensure that vendor supervisors are present in the designated Tracking Area for all pickup shifts.
Face of transport in absence of Site Manager (Transport)
Ensure security guards are close up on duty on time
Ensure late-night drops happen post due checks on compliance & random Alco-meter checks on drivers & escorts.
Special briefing to escorts & drivers on safe & vigilant driving during late-night drops
Attending calls on shift cell and provide instant solutions to employees.
Mail checking and responding within own shift.
Review all pending issues of the previous shift.
Monitoring employee visits at Wheels Desk.
Monitoring and handling issues like routing, helpdesk, and tracking and reply from own mailbox before shift ends. Matter to be transferred to Shift Manager only if issues are not under control. You will have to mention the reason for not being able to respond.
To be available at the Dropping area for major drops to supervise the safe drops/ timely departure & availability of cabs to users,
To personally attend and visit the location for the site of incident/accident along with the Compliance Lead in case of emergencies to extend all required support in real-time.
To close the shift with proper handing/taking over of all open & follow-up items.
Ensure that all last female drops are escorted by security guards during Non- S&E hours as per policy guidelines.
Inform/Highlight to the Shift Manager any issue/concern/incident reported during the night operations.
Qualifications we seek in you
Minimum qualifications
Graduate from a recognized university
Preferred qualifications
Be a good team Player
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Employement Category:
Employement Type: Full timeIndustry: IT - SoftwareRole Category: General / Other SoftwareFunctional Area: Not ApplicableRole/Responsibilies: Process Associate - Shift InCharge - I&LContact Details:
Company: Genpact IndiaLocation(s): Kolkata
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Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...
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