Vice President - Global Operating Leader
- Genpact India
- 4 to 8 Yrs
- Chennai
- 4 years ago
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Job Description
*With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Are you the one we are looking for
We are inviting applications for the role of Vice President, Banking Operations LeaderThe Senior Operations Leader is responsible for the execution of all Procurement operations, ensuring all the Delivery centers meets customer and organization needs. This position provides leadership and management to Banking clients staff and actively gives to operational targets as well as business decisions. And will have a tactical approach to Customer Care, People Management, Quality Management, Workplace Planning, Mentoring, Development and Training.
Responsibilities- Collaborate with senior management as it relates to business growth, strategy, and operational planning.
- Take a lead and work with digital teams to introduce breakthrough technology solutions (Eg: RPA) into existing operations.
- Lead global operations to achieve/exceed P&L expectations.
- Ability to lead large team across multiple locations & be able to assimilate & encourage cultural diversity.
- Implement appropriate mechanisms to identify, understand and call out performance gaps and/or performance breakthroughs. Develop and implement improvement plans to close performance gaps.
- Lead knowledge design, implementation & support for complex domain. Monitor & review solution implementation process in a reciprocal manner.
- Collaborate for new deal process including solutioning, pricing, due diligence, transition and stabilization.
- Be responsible for the way in implementing new technologies in operations and display executive presence.
- Be a senior partner concern point for resolving customer & internal issues.
- Maintain & grow excellent customer relations focus on improving NPS.
- Graduate from reputed University.
- Prior Experience in banking domain / industry is
- Experience of leading a span of min of 500+
- Outstanding negotiation, interpersonal, verbal and written communication skills.
- Measurable experience in leading and growing profitable satisfied accounts and/or significant account management experience.
- Demonstrate working knowledge of lean six sigma framework to drive continuous performance improvement.
- Subject matter authority in GL, Invoicing, credit bureau and banking integrations software expertise.
- Analytical problem-solving skills with an outstanding attention to detail.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
,Employement Category:
Employement Type: Full timeIndustry: IT - SoftwareRole Category: IT Operations / EDP / MISFunctional Area: Not ApplicableRole/Responsibilies: Vice President - Global Operating LeaderContact Details:
Company: Genpact IndiaLocation(s): Chennai
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Genpact India
Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...
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