Urgently looking For Operation Manager
- eClerx Services
- 9 - 14 years
- Pune
- 4 years ago
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Job Description
eClerx is a data analysis service provider specializing in pricing optimization programs for the retail space and derivative operations solutions for the financial services market.With a proven track record of delivering world-class quality and innovation to Fortune 500 companies, eClerx offers an unparalleled blend of people, processes and technologies to help clients substantially improve their performance in a cost effective fashion. We are an equal opportunity and meritocracy employer, dedicated to achieve optimum growth and work-life balance
Detailed Job/ Role Description:
- Provide consultative assistance to the team in setup of new projects
- Understand customer requirements, detailed technical design, effort & feasibility of implementation
- Assist lead consultants & program managers to evaluate client requirements for new projects, assess implementation options & ensure quality delivery
- Plan regular connect with clients (conference calls, emails) to discuss process challenges, issues & action items
- Ensuring timely report deliveries, meeting all the service level agreements as agreed in the contract SOW
- Track operational & project health metrics to plan process improvement measures
- Work closely with various internal teams such as IT team, Quality, Risk, network, Information Security, Knowledge management & HR to ensure effective management of projects
- Present monthly / quarterly business reviews to the clients & assist in planning future engagement strategy
- Perform RCA on issues, manage client escalations & establish effective control measures
- Monitor and devise strategy to reduce client & internal escalations to almost zero
- Ensure regular deployment of business process improvements(BPIs) measures to drive operational efficiency
- Define KRAs for team members, set goals & share regular feedback to mentor team members
- Identify gaps in the required skills set of team & motivate them to continuously upgrade their skillset to meet changing business requirements
- Promote culture that encourages & rewards top performers
Essential skill-set required:
Proficient in MS-Office applications with good knowledge of Excel & power point
Proficient in SQL with good knowledge of RDBMS concepts
Excellent communication & presentation skills along with interpersonal skills
Capable of leading a team of 10-20 analysts / senior analysts & guide them to ensure delivery
Knowledge of analytical & reporting tools
Proficient in MS-Office applications with good knowledge of Excel & power point
Proficient in SQL with good knowledge of RDBMS concepts
Excellent communication & presentation skills along with interpersonal skills
Capable of leading a team of 10-20 analysts / senior analysts & guide them to ensure delivery
- Work experience: Minimum 3-4 years of relevant work experience overall 8-12yrs experience
- Formal Qualifications: BE in computer Science / IT + MBA
- Good to have:
Knowledge of analytical & reporting tools
- Experience in managing competitive & market intelligence projects
- Experience in managing BI & Analytics projects
- Knowledge of any data management or BI Tool
Candidates should be comfortable relocating to Pune post Pandemic
Job Classification
Industry: IT Services & ConsultingFunctional Area: Data Science & Analytics, Role Category: Business Intelligence & AnalyticsRole: Business Intelligence & AnalyticsEmployement Type: Full timeEducation
Under Graduation: Any GraduatePost Graduation: Any PostgraduateDoctorate: Doctorate Not RequiredContact Details:
Company: eClerx ServicesAddress: Unit No.401,501 4th, 5TH FLOOR,, ECLERX SERVICES LIMITED, Building No.14,, Thane Belapur Road, airoli, Thane, Maharashtra, 400708, NAVI MUMBAI, Maharashtra, IndiaLocation(s): Pune+ View Contact
Keyskills: Operations Manager Excel Project Planning Customer Relationship Project Management Senior Program Manager People Management project Manager Project Leader SQL
Fraud Alert to job seekers!
₹ 8,00,000 - 15,00,000 P.A
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eClerx Services
eClerx provides critical business operations services to more than 30+ global Fortune 500 clients, including many of the world’s leading financial services firms, online retail and distributors, interactive media and entertainment, high tech and industrial manufactur...
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