Function/Business Area : - Customer Service
Location : - Coimbatore ( Work From Home)
Job Responsibilities :
1. Manage all customer interactions as rostered within parameters
2. Demonstrate ownership on calls when contacted by customer
3. Respond to all customers in appropriate tone and language
4. Offer a solution-based approach for all customer interactions
5. Educate the customer at every given possible opportunity
6. Ensure updation of product, system, process and policy knowledge
7. Adhere to rostered timing, scheduled shifts and activities
8. Capture customer details and data relevant to the call or service
9. Resolve customer queries within agreed timelines
10.Manage outbound campaigns as per business requirement
11. Increase, develop and retain customer base through relationship
building and service
12. Follow all contact center policies, procedures, code of conduct and
legislative requirements
"
Education Requirement : - 10 + 2 / Graduation degree in any discipline
Experience Requirement : - 0 to 6 month
Languages: Tamil & English (Candidate should know Tamil & English both)
Fresher with Minimum qualification as Intermediate or 10th+ 3yrs Diploma can also apply.
Skills & Competencies :
1. Speak local language
2. Basic computer knowledge
3. Problem solving skills
4. Customer focus
5. Technical orientation
6. Attention to detail
7. Service mindset
People from Tamil Nadu are preferred.
Interested Candidates please share resume on pr**********h@***.com and Ga*******a@***.com

Keyskills: Customer Service Contact Center Problem Solving Calling Customer Focus
To attain global best practices and become a leading power generating company. To achieve excellence in project execution, quality, reliability, safety and operational efficiency. To relentlessly pursue new opportunities, capitalizing on synergies in the power generation sector.