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Reliance Jio is Hiring For Advisors Tamil @ Reliance Industries

Home > Customer Success, Service & Operations - Other

 Reliance Jio is Hiring For Advisors Tamil

Job Description

Function/Business Area : - Customer Service

Location : - Coimbatore ( Work From Home)

Job Responsibilities :

1. Manage all customer interactions as rostered within parameters

2. Demonstrate ownership on calls when contacted by customer

3. Respond to all customers in appropriate tone and language

4. Offer a solution-based approach for all customer interactions

5. Educate the customer at every given possible opportunity

6. Ensure updation of product, system, process and policy knowledge

7. Adhere to rostered timing, scheduled shifts and activities

8. Capture customer details and data relevant to the call or service

9. Resolve customer queries within agreed timelines

10.Manage outbound campaigns as per business requirement

11. Increase, develop and retain customer base through relationship

building and service

12. Follow all contact center policies, procedures, code of conduct and

legislative requirements

"

Education Requirement : - 10 + 2 / Graduation degree in any discipline

Experience Requirement : - 0 to 6 month


Languages: Tamil & English (Candidate should know Tamil & English both)


Fresher with Minimum qualification as Intermediate or 10th+ 3yrs Diploma can also apply.

Skills & Competencies :

1. Speak local language

2. Basic computer knowledge

3. Problem solving skills

4. Customer focus

5. Technical orientation

6. Attention to detail

7. Service mindset


People from Tamil Nadu are preferred.


Interested Candidates please share resume on pr**********h@***.com and Ga*******a@***.com



Job Classification

Industry: BPO / Call Centre
Functional Area: Customer Success, Service & Operations,
Role Category: Customer Success, Service & Operations - Other
Role: Customer Success, Service & Operations - Other
Employement Type: Freshers

Education

Under Graduation: Graduation Not Required
Post Graduation: MBA/PGDM in Information Technology
Doctorate: Doctorate Not Required

Contact Details:

Company: Reliance Industries
Address: 5, TTC Industrial Area,,Reliance Corporate Park,Th, ane Belapur Road,Ghansoli, Navi Mumbai, THANE, Maharashtra, India
Location(s): Remote

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Keyskills:   Customer Service Contact Center Problem Solving Calling Customer Focus

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₹ 1,00,000 - 1,25,000 P.A

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Reliance Industries

To attain global best practices and become a leading power generating company. To achieve excellence in project execution, quality, reliability, safety and operational efficiency. To relentlessly pursue new opportunities, capitalizing on synergies in the power generation sector.