Opportunity For Assistant Director
- Access Healthcare
- 13 - 18 years
- Chennai
- 4 years ago
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Job Description
The Position:
This is a senior level management position that is fully accountable for the results of the reporting teams in the respective business unit (or) vertical. This individual will report into the Assistant Vice President - Operations
Responsible for the overall direction, coordination, and evaluation of the teams under management. Understands and demonstrates core values and Leadership Principles. Carries out supervisory and management responsibilities in accordance with the organization's policies and procedures. Mentors others in developing Leadership behaviours
Hires, manages, and develops high performing teams. Identifies individual strengths of team members and actively fosters career advancement.
Works with the leadership team to determine strategy to achieve overall site goals. Shapes the direction of the team, keeps them focused and motivated to deliver the right results. Combines a deep cross-functional business understanding with a long-term industry wide strategic context for all decision making. Understands how to position the organization for success. Effectively applies best practices to all strategic decisions. Solves complex customer service issues by proactively identifying and eliminating root cause barriers to accuracy, productivity, and quality. Maximizes resources for the greater good of the organization.
Maintains a complete and thorough understanding of technical systems in a complex automated set-up. Develops and achieves performance goals and objectives in order to deliver an exceptional customer experience. This position requires a candidate who has the ability to dive deep to include root cause analysis and develop action plans in support of driving process improvements and keep pace with our explosive growth while motivating others to meet the challenges of a performance based culture in an extremely deadline-driven environment.
Demonstrates ability to influence, manage, and present ideas via clear written and oral communication. Demonstrates emotional maturity and grace under pressure in all communications. Builds positive productive relationships with many stakeholders and partners around the world
Demonstrates flexibility in work hours based on organization need.
The priorities for the role include:
The candidate should have specialized skill in running large scale production operation
Manage a team of 300+ client partners to ensure efficient and seamless functioning of all operations
Responsible for bringing in new initiatives and driving best practices across functions
Identifying and driving organizational and cultural changes needed to adapt strategically to changing market demands, technology, and internal initiatives, catalysing new approaches to improve results by transforming organizational culture, and build next gen service delivery
Maintain cost effective and stable workforce to absorb volume volatility
Identify and drive specific improvement projects across verticals
Propose and execute innovations in process improvements and optimise performance of the operations
Manage client requirements and operational engagements to ensure strong business relationships and expansion of client base
Demonstrated ability in developing and implementing new strategies and procedures
Demonstrated ability to put team priorities into a larger business context and make difficult trade-offs caused by new or changed business goals and/or resource reductions
Strong presentation skills and the ability to motivate and inspire large groups of people are a must.
Qualifications:
Graduate/Postgraduate with 13 to 20 years of professional experience in US healthcare Operations
Excellent Communication and presentation skills.
Functional Skills required:
Understanding of the healthcare industry landscape, trends, challenges, changes within the end-to-end healthcare space with global exposure is preferred
Ability to handle projects with multiple work streams
Organise and develop periodic budget data with the management for maintaining accurate
operational finances
Excellent presentation skills, including strong oral and writing capabilities; ability to clearly communicate compelling messages to senior leadership team and external business partners
Global / Multi-national business experience preferred.
Behavioural Skills required:
Strategic Orientation:
Ability to see and shape the future
Seize opportunities
Ability to take calculated risks and be commercially savvy
Impact and Influence:
Ability to communicate to create stakeholder impact
Ability to convince and negotiate with versatility
Planning and Decision Making:
Ability to analyse and prioritize. Look at external changes to provide strategic direction to teams internally to align execution
Organize and manage interdependencies / contingencies
Ability to take timely and meaningful decisions.
Travel:
25% of travel.
Work Location:
This role is based out of our Ambattur HQ office, Chennai.
Compensation:
An attractive package will be crafted for the right candidate.
Interested candidates please share your resume with vi****r@ac*************e.com.
Job Classification
Industry: BPO / Call CentreFunctional Area: Healthcare & Life Sciences, Role Category: Healthcare & Life Sciences - OtherRole: Healthcare & Life Sciences - OtherEmployement Type: Full timeEducation
Under Graduation: Any GraduatePost Graduation: M.Com in Any Specialization, MBA/PGDM in Any Specialization, MCA in Any Specialization, M.A in Any SpecializationDoctorate: Doctorate Not RequiredContact Details:
Company: Access HealthcareAddress: A9,Ground,1st,2nd and 4th,HQ,First Main Road,Ambat, tur Industrial Estate, Chennai, Tamilnadu, IndiaLocation(s): Chennai
Keyskills: Clearing Root Cause Analysis Healthcare Operations Senior Level Customer Service Customer Experience Cost Effective Service Delivery Oral Communication US Healthcare
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Access Healthcare
Access Healthcare Services Pvt Ltd We strive to make a meaningful and sustainable impact to our customer's business by providing market-leading services and products We will continually innovate by applying the insights from our cumulative knowledge to achieve the best results.
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