JIO Fiber Service Team Lead - Nagpur @ Reliance Industries

Job Description

Dear All,

We are hiring Home Connect Master Supervisor (Service Team Lead) for Nagpur

Looking for a quick joiner, whoever is interested please send to Is**************i@***.com at the earliest. The opportunities are very critical and urgent

The position will be required to handle a large team of engineers

Team Management experience is mandatory

Role : Home Connect Master Supervisor

Exp : 5 to 8 years

Responsibilities :

1. Drive home connect and care operations in the assigned territory

2. Source and train technicians by teeing up with target colleges

3. Conduct classroom and on the job trainings for technicians

4. Mentor and guide technicians to enhance productivity

5. Ensure zero defect execution of home connect activity

6. Drive home connect installation and fault repair related SLA

7. Ensure customer satisfaction

8. Ensure adherence to processes as per company defined SLAs

Education : Diploma / B.E / B.Tech ( ECE / Telecommunication/ IT/ CS)

Skills & Competency :

1. Product service knowledge

2. Knowledge of IT tools usage

3. Speak local language

4. Planning and organizing skills

5. Team Management Skills

6. Execution excellence

7. Communication skills

8. Coaching skills

9. Customer focus

Job Classification

Industry: Telecom / ISP
Functional Area: Customer Success, Service & Operations,
Role Category: After Sales Service & Repair
Role: After Sales Service & Repair
Employement Type: Full time

Education

Under Graduation: B.Tech/B.E. in Any Specialization
Post Graduation: Any Postgraduate
Doctorate: Any Doctorate

Contact Details:

Company: Reliance Industries
Address: 5, TTC Industrial Area,,Reliance Corporate Park,Th, ane Belapur Road,Ghansoli, Navi Mumbai, THANE, Maharashtra, India
Location(s): Nagpur

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Keyskills:   Communication Skills Leadership Customer Service Team Management Skills Team Leading Customer Satisfaction Customer Focus Organization Skills SLAS Operations Product Service