Process Developer - Training Shared Services
- Genpact India
- 1 to 4 Yrs
- Noida, Gurugram
- 4 years ago
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Job Description
*With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it.
Transformation happens here. Come, be a part of our exciting journey
Are you the one we are looking for
Inviting applications for the role of Process Developer, Training Shared Services Centre (TSSC)
Responsibilities
Uploading Learning paths and Process Knowledge Tests on iLearn with 100% Accuracy and within TAT (3 business days)
Training Assignments and tracking Certification tracking, pulling out reports, Creating events, sessions and curriculums on the tool. Attaching feedbacks to surveys, rolling out surveys, reporting the survey results. Reporting New Hire status, Tracking progress on iLearn.
Addressing queries related to LP/PKT uploads
Qualifications we seek in you
Minimum qualifications
Graduation from a recognized university
Excellent communication skills spoken as well as written English
Working knowledge of Advance Excel (Vlookup, Hlookup, Pivot Table, Sumifs, Countifs, Conditional Formatting, Filter,Macro, Advanced Excel, MIS Reports ,Power Point)
Strong Customer handling skills
Experience in BPO customer interaction environment
Exposure to a Learning Management tool
Good knowledge of Powerpoint & Word
Preferred qualifications
Good customer orientation, works with minimal supervision, demonstrates strong organizational skills and can multi-task in a fast-paced environment
Attention to detail
Email Etiquette
Excellent written communication skills
Strong multi-tasking and time management skills
Ability to work independently
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
,Employement Category:
Employement Type: Full timeIndustry: IT - SoftwareRole Category: Operations Management / Process AnalysisFunctional Area: Not ApplicableRole/Responsibilies: Process Developer - Training Shared ServicesContact Details:
Company: Genpact IndiaLocation(s): Noida, Gurugram
Genpact India
Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...
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