Assistant Manager - Community Manager
- Genpact India
- 1 to 2 Yrs
- Noida, Gurugram
- 4 years ago
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Job Description
*With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it.
Transformation happens here. Come, be a part of our exciting journey
Are you the one we are looking for
Inviting applications for the role of Assistant Manager-Community Manager
As a Community Manager in Genome, you ll be owning learning experience learners across globe. This role is of not only high visibility but also one that is bound to have high growth potential. And that s why we are looking for a self-starter who is energetic, agile, and passionate about people and can work closely with senior leadership in the organization. Community Managers will manage the social aspect of the learner experience.
Responsibilities
Own learner experience of Transform and Solidify stages in the Genome BITS journey
Run operations to ensure wave readiness for assigned channels through proactive planning for Transform and Solidify across skills and proficiency.
Moderate Transform session; engage with learners and Master Gurus/ Gurus
Schedule sessions along with Gurus and invite approved learners
Leaner data validation for T and S as applicable.
Learner engagement and proactive nudging of learners
Master Gurus and Gurus experience for assigned channels and key deliverables
Adherence to standard operating process and process audit
Meet the operations metric, SLA, targets and measurement of community metrics (e.g. metrics around adoption, access, ratings, feedback etc.)
Administrative set up of Guru Connects, Guru Forum and Solidify readiness
Manage Solidify operations on workflow task creation, setting up on workflow, managing learner workflow for peer review, tracking and reporting
Leverage data and insights to enable wave completion for assigned skills
Qualifications we seek in you
Minimum qualifications
Excellent MS office skills mail merge, macro creation knowledge is critical
Excellent written, verbal communication and presentation skills
Strong problem-solving skills to work effectively in a team environment
Internal / External Stakeholder coordination
Management Reporting and Escalation handling
Outstanding collaboration and interpersonal skills
Self-learning & development
Preferred qualifications
Graduates & Above
Agile (Beginner/ Intermediate) preferred
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to building a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
,Employement Category:
Employement Type: Full timeIndustry: IT - SoftwareRole Category: General / Other SoftwareFunctional Area: Not ApplicableRole/Responsibilies: Assistant Manager - Community ManagerContact Details:
Company: Genpact IndiaLocation(s): Noida, Gurugram
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Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...
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