Manager - Service Now Application Developer
- Genpact India
- 3 to 7 Yrs
- Noida, Gurugram
- 4 years ago
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Job Description
Manager, Service Now Application Developer
In this role, you shall be responsible for configuration/customization of the ServiceNow platform, including creating workflows.
Responsibilities
Lead the conceptualization, design, development, implementation, and maintenance of new and existing features for the existing portfolio of applications for a business area.
Design, code, configure, unit test, maintain, and document software deliverables using agreed upon standards and tools.
Build service requests from customer requirements including requests, request items and tasks using workflows (manage data flows from the customer to the support teams providing the service).
Use scripting tools and ServiceNow functionality to automate rote tasks fulfillment in ServiceNow.
Perform integrations and process automation using Service Now Orchestration.
Load, manipulate and maintain data between ServiceNow and other systems.
Perform system and integration testing with sample and live data Monitor health, usage and overall compliance of the application.
Collaborate with team members and business users to clarify requirements and confirm design/implementation.
Follow set coding best practices and standards.
Foster a collaborative and team-oriented environment.
Adhere to the system development life cycle (SDLC) processes.
Test and debug team solutions.
Participate in on-call rotation to troubleshoot and prioritize Incidents assigned to team.
Document processes/solutions/fixes in Knowledge Base.
Maintain a regular and predictable work schedule.
Establish and maintain effective working relationships within the department, the Strategic Business Units, Strategic Support Units and the Company. Interact appropriately with others in order to maintain a positive and productive work environment.
Qualifications we seek in you
Minimum qualifications
BS degree or higher in Information Technology or a related technical
Preferred qualifications
Excellent analytical, problem solving, and collaborative skills.
Thorough understanding of ITIL/ITSM processes.
Hands-on design, development and deployment experience with the ServiceNow platform.
ServiceNow implementation experience in ITSM modules (Incident, Problem, Change, CMDB & Asset).
Experience in CMDB, Discovery and integration with other external modules.
Hands-on experience in Glide and Jelly Scripting, Java Script, HTML, XML, & AJAX.
Experience with Integrations with 3rd party tools using (web services, SOAP, email, MID, etc ).
ServiceNow administration experience.
Hands-on experience developing using JavaScript.
Hands-on experience working with relational databases.
Hands-on experience with web UI development technologies that include HTML, CSS, and AJAX.
Knowledge of one or more of the following: HTML/CSS, AJAX, Jelly, JSON, AngularJS.
ServiceNow Certified Application Developer.
Experience utilizing Agile/SCRUM Methodologies.
Understanding of the systems development life cycle (SDLC) processes.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
,Employement Category:
Employement Type: Full timeIndustry: IT - SoftwareRole Category: General / Other SoftwareFunctional Area: Not ApplicableRole/Responsibilies: Manager - Service Now Application DeveloperContact Details:
Company: Genpact IndiaLocation(s): Noida, Gurugram
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Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...
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