DG - Senior Manager - Project Management
- Genpact India
- 3 to 5 Yrs
- Noida, Gurugram
- 4 years ago
- Email to a friend
- Report this job
Job Description
With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we are calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Are you the one we are looking for
Inviting applications for the role of Senior Manager, Project Management
Responsibilities:
Meet all contractual metrics such as SLAs, Project work, Reporting etc.
Provide End user and Infrastructure Management Proficiency leadership and Manage Daily work, issues and resolutions, Act as a point of escalation and resolution
Drive best in service delivery practices such as RCA and corrective actions, continuous improvement and project / operations efficiency
Excellent people management ability including Talent Management, Career planning, Retention, Skill building etc. working along with support teams
Implementation of efficient processes, quality initiatives, adoptions of the best methods and achieve continuous improvements in proficiency.
Building and maintaining a robust favorable identity for Genpact IT Services within the client through interaction with key influencers and decision makers on a global basis. Presence in client forums
Financial compliance of work including meeting revenue, margins and growth for the account(s)
Ensure compliance of Process Metrics SLA and good understanding of Post Market quality programs
Adherence to BGV compliance guidelines
Attrition & Backfill regular checks
Responsible for employees HR related issue and compliance
Attendance and performance dispute tracking & reporting
Have to manage the exceptions management
Customer governance Management- Lead customer Monthly / Quarterly reviews, tracking MOMs, Ageing issues tracking, Supporting in various Audits and overall coordinating with various Internal and external stakeholders.
RCA management
Dispute Management
Team Capacity Management
Risk Management
Management dashboards & reporting s for senior leadership
Performance Mgmt. & annual goals discussion
Monthly rewards and recognition/EWS Effectiveness
Skip level meeting
Solid grasp and expertise in Managed Workplace Services including SD, Remote support Floor support/Deskside, Telecom and Data Centre, ITAM, Packaging and Distribution, Vulnerability Mgmt, KCS, EU Automation along with fair knowledge of Infrastructure, Networks and Apps
Mandatorily must have led large teams of IT or Post Market quality professionals in the past with complete ownership, delivering global services for fortune 100 companies
Prior experience of hands-on core Operations and Service Delivery is required. Must have an operational background with a customer facing role
Must have a detailed understanding of the Processes, Challenges and IT landscape and Management of Remote Infrastructure.
Experience across geographies and exposure to cultural differences with some high level knowledge of local laws, regulations etc.
Qualifications we seek in you
Minimum qualifications
Minimum of a Bachelors degree in related field Preferably in Computer Science, Information Systems, or Degree in Engineering BE / BTech
Preferred qualification
Customer management, Team management, Good Interpersonal and Communication skills, Detail Oriented, Problem solving and Analytical ability, Reasoning skills, Work Under Stress in multiple time zones
Preferred qualifications
ITIL Intermediate / PMP or Prince 2 certified or higher is helpful
Relevant Microsoft, other industry certifications are preferred, but are not required
Preferred qualifications
Medical device experience
Passionate, self-starter, results oriented, strong minded, detail oriented and able to multi-task
Exposure to a fast-paced working environment
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
,Employement Category:
Employement Type: Full timeIndustry: IT - SoftwareRole Category: IT Operations / EDP / MISFunctional Area: Not ApplicableRole/Responsibilies: DG - Senior Manager - Project ManagementContact Details:
Company: Genpact IndiaLocation(s): Noida, Gurugram
Similar positions
Genpact India
Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in