O2C _ Capgemini @ Bengaluru - (night Shift) @ AK Best

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O2C _ Capgemini @ Bengaluru - (night Shift)

AK Best
4 - 9 yrs
Bengaluru
6 years ago
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Desired Candidate Profile

The Disputes Process Expert/Team lead ensures the delivery of a high quality, customer focused service on a daily basis to the client in accordance with agreed Service Level Agreements. Responsible for leading, motivating and assigning work a small team. Aims at improving process and motivating staff to do the same. Responsible for following control procedures and maintaining operational procedures.

General Responsibilities / Accountabilities:

Manages a team of Dispute and Deductions Specialists
Handles complex client specific queries, issues or escalations within the client context
Drives process redesign to ensure improvement within client context
Assesses GPM applicability and matches this to client requirements
Operates at the level of Subject Matter Expert for the client specific application of the client processes
Drives Value back to client utilizing his process expertise
Assesses the control framework within the client processes context
Researches individual customer deductions and disputes for validity
Acts as first escalation point for contested disputes and deductions
Escalates problem deductions and disputes to the client in accordance with the escalation policy. Prepares recommendations with regards to actions
Reviews query developments and trends at various customer levels providing root cause analysis of anomalies and recommend solutions

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Keyskills: O2C order to cash Accounts Receivable ar Dispute Management Debt Collection

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₹ 3,00,000 - 6,00,000 PA

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Your name (*)

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Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

AK Best

AK Best Pro Consultants Private Limited Recruitment Firm

O2C _ Capgemini @ Bengaluru - (night Shift) @ AK Best

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