Service Co-ordinator
- C P Careers
- 3 to 6 Yrs
- Multi-City, India
- 4 years ago
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Job Description
Generic Responsibilities required for this Role :
Prepare quotes for Service Division
Order Processing
CRM updates
Outstanding payment collection
Communication with internal team for services related activities
Verbal/written communication with customers
Job Role in Toshvin :
To prepare the quotes for AMC, CMC, SCA (Spares/Consumables and Accessories) on daily basis
Processing Service and SCA orders on daily basis
Updating customer and instrument data in CRM
Entering the payment receipt on daily basis in service software (Focus)
Sending PIR (Pre installation requisites) to customers in coordination with technical expert
To communicate with customers for following up the orders, commercial clarifications, outstanding payments, dispatch schedules
To send Proforma Invoice and Tax Invoice to customers
To communicate with internal backend team (Stores/Warehouse/Accounts) for order and dispatch related updates
To assign the calls to engineers as directed by Service Managers
Email communication with internal and external customers
Daily backend support to branch service team
Co-ordinators,Order Processing,CRM,Outstanding payment ,Communication,AMC, CMC, SCA ,Spares/Consumables and Accessorie,Focus written and verbal communication,
Employement Category:
Employement Type: Full timeIndustry: IT - SoftwareRole Category: Application Programming / MaintenanceFunctional Area: Not ApplicableRole/Responsibilies: Service Co-ordinatorContact Details:
Company: C P CareersLocation(s): Multi-City, India
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