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Team leader for collection process @ Conneqt

Home > Customer Service (Domestic)

 Team leader for collection process

Job Description

  1. Accounting Background, Team Handling experience.
  2. Support Agency & Account Managers via Phone and mails (With good English knowledge) as interactions to be done with our global partners too.
  3. Sending invoices to Customers, following up with Customers for payments as per PTP
  4. Resolving Customer disputes if any by coordinating with internal departments, Updating CES for every unique interaction
  5. Ensuring Transaction Feedback is closed within timelines.
  6. Achieving Monthly Collection Target for Team and individual.
  7. Reconciliation from Customer end for payment clarity
  8. Should handle direct end to end accounts along with Field Visit.
  9. Should be able to Handle high end customers

Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: Customer Service (Domestic)
Functional Area: Not Applicable
Role/Responsibilies: Team leader for collection process

Contact Details:

Company: Conneqt Business
Location(s): Bengaluru

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₹ 3.0 - 3.5 Lakh/Yr

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Conneqt

CONNEQT BUSINESS SOLUTIONS LIMITED Tata Business Support Services (TBSS) was set up in 2004 to address the huge internal customer service needs of the Tata Group companies. It endeavours to be a long term partner in addressing all aspects of the outsourcing requirement of its clients. We cater...