Telecaller cum Front Desk Receptionist
- Client Sandeep Roy
- 0 - 5 years
- Vadodara
- 4 years ago
- Email to a friend
- Report this job
Job Description
This is a hybrid role where you'll be responsible to handle incoming/outgoing calls from the Doctor's clinic as well as being asked to manage the front desk from time to time as and when required. Please note this is not a sales profile. Freshers with good communication skills can apply.
Roles and Responsibilities
- Calling & scheduling appointments for the doctor's clinic.
- Receiving incoming calls and providing necessary feedback to patients
- Greeting patients politely and ensuring that the appointment system is run efficiently, monitor the flow of patients to and from consulting rooms, managing queues through telephone and face-to-face interaction.
- Ensure patients are informed if a doctor is running late or called out.
- Ensure emergency/walk-in/urgent extras are monitored with appropriate guidance.
- Advise patients of relevant charges for services, accept payment and issue a receipt for same.
- Explain practice arrangements and requirements for new and temporary patients.
- Respond to all queries and requests for assistance from patients and other visitors to the practice as appropriate.
- Keep reception areas clean and tidy.
Management of appointment system
- Calling & scheduling appointments for the doctor's clinic.
- Maintain working knowledge of the appointment system i.e patient's visit & duration of the appointment, knowledge of computer system, the procedure for booking routine and urgent appointments.
- Book appointments accurately and appropriately, initialing data entries.
- Monitor daily available appointments and report any overload to supervisor as appropriate. Ensure sufficient appointments are blocked off for urgent and triage appointments.
- Operation of the telephone system.
- Receive and make calls as required. Divert calls and take the message as appropriate, recording information for Doctors to action (visits, phone calls, etc).
Information Security
- Ensure that all patient interactions are dealt with confidentially and any confidential paperwork is dealt with in accordance with practice protocol.
Desired Candidate Profile
- Proven work experience as a Tellcaller, Receptionist, Front Office Representative, or similar role
- Proficiency in Hindi, Gujarati & English.
- Proficiency in Microsoft Office Suite
- Hands-on experience with office equipment (e.g. fax machines and printers)
- Professional attitude and appearance
- Solid written and verbal communication skills
- Ability to be resourceful and proactive when issues arise
- Excellent organizational skills
- Customer service attitude
- High school degree and above
Please send an email to sa****p@di********h.com with your latest resume along with the time you will be present at the walk-in-interview on 28-09-2021. Also kindly read the entire job description before going for the interview.
Job Classification
Industry: Medical Services / HospitalFunctional Area: Administration & Facilities, Role Category: AdministrationRole: AdministrationEmployement Type: Walk-insEducation
Under Graduation: Any GraduatePost Graduation: Post Graduation Not Required, Any PostgraduateDoctorate: Any Doctorate, Doctorate Not RequiredContact Details:
Company: Client Sandeep RoyLocation(s): Vadodara
Keyskills: Front Desk Public Relations Receptionist Activities Telecalling Hospital Management Patient Relations
Similar positions
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in