Walk-in For Customer Support - Go digit
- Go Digit General
- 0 - 3 years
- Bengaluru
- 4 years ago
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Job Description
Designation : Senior Customer Care Executive/CSE role
Company Name : Godigit General Insurance Pvt.Ltd
Process : Inbound Customer Care.
Exp : 0 to 3yrs
CTC : 2.5 lpa to 3lpa
Working Hours : 9.5 hrs ( including 1 hr break )
Working Days : 6 days working rotational shift & 1 rotational off
Office Location : Atlantis, 95, 4th B Cross Road, Koramangala Industrial Layout, 5th Block, Bengaluru, Karnataka 560095
Contact Person email address: de******p@go****t.com
Below is the job description of the role
Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
Building lasting relationships with clients and other call centre team members based on trust and reliability.
Utilizing software, databases, scripts, and tools appropriately.
Understanding and striving to meet or exceed call centre metrics while providing excellent consistent customer service.
Taking part in training and other learning opportunities to expand knowledge of company and position.
Adhering to all company policies and procedures.
Looking for candidates who have -
Excellent Verbal and Written communication Skills. ( ENGLISH AND HINDI: MANDATORY)
Preferable experience in Voice Process
Willing to work in rotational shift
Kindly note, it is 6 days working and NO cab facility.
Job Classification
Industry: BPO / Call CentreFunctional Area: Customer Success, Service & Operations, Role Category: Customer Success, Service & Operations - OtherRole: Customer Success, Service & Operations - OtherEmployement Type: Walk-insEducation
Under Graduation: Graduation Not RequiredPost Graduation: Any PostgraduateContact Details:
Company: Go Digit GeneralAddress: PIONEER ATLANTIS 1ST TO 4TH FLR BBMP KHATA NO 95, PID NO 67-3-95 4TH B, CROSS ROAD KORAMANGALA, 5TH BLOCK OPPOSITE ATLANTI BANGALORE KARNATAKA - 560095, BANGALORE, Karnataka, IndiaLocation(s): Bengaluru
Keyskills: BPO voice process international bpo telesales customer service customer care telecalling outbound calling Inbound customer support
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Go Digit General
Digit is an Insuretech company in the General Insurance space. At Digit we believe that the way insurance products are viewed, purchased and claimed can be changed. Simply put, we are here To Make Insurance Simple.’ With that as the mission, we are reimagining products, and redesigning pro...
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