Team Leader @ Radiaant Hiring

Home > Customer Service (Domestic)

Team Leader

Radiaant Hiring
0 to 5 Yrs
Mumbai
4 years ago
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Job Description

We have opening for position of Team Leader with Leading BPO/ITES companies.

Main Job Tasks, Duties and Responsibilities

Audit inbound, Outbound calls, Emails & Chat

Conduct calibration sessions to ensure that all key stakeholders are calibrated on what constitutes a quality call.

Design and Develop evaluation programs that analyze critical performance behaviors and metrics on customer calls.

Unearth root- cause of problems, possible solutions and provide actionable insight for performance improvements.

Establish a process involving sales TL to disseminate the information to ensure improvements

Provide feedback to the leadership on agents skills and work approach.

Education and Experience

Graduate or Undergraduate

Minimum 1 year of call center/ customer service audit experience

Proficient with relevant computer applications (MS Office, word and PPT)

Has fair understanding of 7QC tools

Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: Customer Service (Domestic)
Functional Area: Not Applicable
Role/Responsibilies: Team Leader

Contact Details:

Company: Radiaant
Location(s): Mumbai

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₹ 2.0 - 3.5 Lakh/Yr

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Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

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Radiaant Hiring

Team Leader @ Radiaant Hiring

Home > Customer Service (Domestic)

Team Leader

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