Customer Service Manager - Australia @ A V Immigration

Supporting the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
Monitoring service quality by conducting sample checks on calls and emails.
Liaising with internal stakeholders and follow up with external customers on all account related requests.
Identifying and driving process improvements to ensure excellence in customer experience, timely delivery of services, optimum productivity, and effective management of resource.
Collaborating effectively with supply chain, sales and other teams to ensure prompt and accurate order processing and delivery.
Recruiting, training, coaching and performance managing the customer service team.